Terms & Conditions

SHIPPING RATES

25 euro Worldwide
We offer free shipping on orders above 250€

PLEASE NOTE THAT THE DELIVERY CHARGES DO NOT INCLUDE IMPORT COSTS THAT MAY BE DUE WHEN THE PACKAGE REACHES THE COUNTRY OF DESTINATION.

SHIPPING CONFIRMATION

Your order will be dispatched within 24hours from the time it is placed. As soon as your order is dispatched, you will receive a shipping confirmation by e-mail. This email will include carrier and tracking info for your parcel. Please note that during National holidays and Sale, dispatch time may take between 3-5 days. We operate monday to fridays.

Before your parcel is sent, it is fully checked and controlled by our packing team. If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt we can then offer alternatives such as repair or exchanges.
SHIPPING AND COLLECTING INTERNATIONAL PACKAGES

International orders will be shipped with UPS. Once your parcel has been shipped you will receive the tracking number by email. The package will be delivered to the address you have stated as your delivery address. Since UPS couriers require your signature when delivering the goods, you will have to be present at specified shipping address at the time of the delivery.

During the registration of your UBI SUNT E-shop account you will be required to register your personal address information. If you wish us to ship your package to an alternative address please state that address in the checkout process at the UBI SUNT E-Shop. Please note that we cannot deliver to P.O. boxes. Shipping rates are not inclusive of customs and duty fees that could be charged when the package reaches your destination country.

Please note international shipments may be subject to cross-border inspections by customs authorities. In the event that your order does not arrive within the approximate delivery period stated we will do our best to assist in tracking your order

All orders will be delivered within 1-3 working days from the day you received the shipping confirmation. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation or customs/border control

CURRENCIES

UBI SUNT cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR or SEK into any other currency.


UNCOLLECTED PACKAGES

Shipping costs for uncollected packages will not be paid by UBI SUNT.


RETURNING/EXCHANGING YOUR ORDER

During 14 days from the delivery of your package you may request to exchange or return your order. You must return the UBI SUNT products in perfect condition. The UBI SUNT products should not have been worn, used or washed. Returns will only be accepted if the products are returned with the original packaging fully intact and the original labels still attached to each product. To return or exchange items, contact us at sales@ubisunt.se with your order number and specify if its a return or an exchange and we will instruct you accordingly.   Returns/Exchanges should be sent to the following address:

UBI SUNT / VISUAL ESSAYS AB
Ormbergsvägen 11, BV
11767 Stockholm
Sweden


COSTS FOR RETURN

UBI SUNT is not responsible for shipping costs that may incur regarding the return of a product. Refunds for returned products will be made as soon as possible, 30 business days at the latest, after UBI SUNT receives the returned products. The refund will be made to the credit/debit card you used for the order in question. Please note that additional duties, taxes or any additional charge that may incur will not be refunded by UBI SUNT. Costs for exchanges: Once you have returned the items, UBI SUNT will not make any additional charges for shipping in the case of an exchange. Please note that UBI SUNT store will not refund additional duties, taxes, or any additional charges, that may incur. During sale or promotional offers the policy explained above, will apply, except that UBI SUNT store will not accept exchanges.

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